Your questions, answered
Welcome to the ChewsWisely.co.uk FAQ section! We understand you might have a few queries about our delightful dog products or how our online shop works. We've gathered some of the most common questions here to provide you with quick and helpful answers. If you can't find what you're looking for, please don't hesitate to get in touch.
Frequently asked questions
At ChewsWisely.co.uk, we're committed to making your shopping experience as straightforward and enjoyable as possible for both you and your furry friend. We pride ourselves on clear communication and transparency. Here are some of the things our wonderful customers often ask.
How do I measure my dog for the correct size product?
Getting the right fit for your dog's harnesses, collars, or clothing is crucial for their comfort and safety. Each product page on ChewsWisely.co.uk includes the size of the product. We recommend using a soft measuring tape and comparing your dog's measurements to our size products size before placing an order. If you're between sizes, we usually suggest going for the larger size.
What is your return or exchange policy if an item doesn't fit?
We understand that sometimes an item might not fit perfectly. ChewsWisely.co.uk offers a straightforward return and exchange policy. If an item doesn't fit, you can return it within 14 days of purchase for an exchange or refund, provided it's in its original, unused condition with all tags attached. Please see our dedicated Delivery & Returns page for full details and instructions on how to process a return or exchange.
Why haven't I heard back regarding my query or order?
We aim to respond to all customer queries within 24-48 business hours. If you haven't heard back from us, please first check your spam or junk mail folder. Occasionally, emails can end up there. If you still can't find our response, please feel free to reach out to us again at chewswisely2026@gmail.com. For order-related queries, please ensure you've included your order number for a quicker resolution.
What payment methods do you accept at ChewsWisely.co.uk?
We strive to make shopping with us as convenient as possible. ChewsWisely.co.uk accepts a variety of secure payment methods, including major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other popular digital payment options. All transactions are processed securely to protect your financial information.
How long does delivery take for my order?
We know you're excited to receive your dog's new treats or accessories! Standard delivery within the UK typically takes 2-5 business days. Expedited shipping options might be available at checkout for faster delivery. You'll receive a tracking number once your order has been dispatched so you can monitor its journey. For more detailed information on shipping times and costs, please visit our Delivery & Returns page.
What is ChewsWisely.co.uk's return policy for general items?
Your satisfaction is our priority. If for any reason you are not completely happy with your purchase from ChewsWisely.co.uk, you can return eligible items within 14 days of receipt for a full refund or exchange. Items must be in their original condition and packaging. Please note that for hygiene reasons, some items like opened food products may not be eligible for return. Full details are available on our Delivery & Returns page.
I'm hesitant about buying unknown treat products online. How can you reassure me?
We completely understand your concerns when it comes to your beloved pet's health and safety. At ChewsWisely.co.uk, we meticulously source all our dog treats and products from trusted suppliers who adhere to strict quality and safety standards. We prioritise natural ingredients, avoid harmful additives, and often feature customer reviews to help you make informed choices. Your dog's well-being is at the heart of everything we do.
What should I do if my item arrives damaged or there's an issue with my order?
In the rare event that your order arrives damaged or there's any discrepancy, please contact our customer service team immediately at chewswisely2026@gmail.com. We kindly ask you to provide your order number and, if possible, attach photos of the damaged item. We will work quickly to resolve the issue, whether that involves sending a replacement, offering a refund, or providing a suitable solution to ensure your complete satisfaction.
Still have a question?
If you haven't found the answer you're looking for, please don't hesitate to reach out to our friendly customer service team. We're here to help you and your canine companion.